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Terms and Conditions

The use of pandatour.ro is governed by the Terms and Conditions of Use presented below. Before using pandatour.ro, we recommend that you carefully read the terms of use. By using the services of pandatour.ro, you agree to the Terms of Use.

This User Agreement (hereinafter "Agreement") establishes the legally binding terms and conditions for using the services of pandatour.ro. By using the services of pandatour.ro, you accept the terms of this agreement, regardless of whether you are a "Visitor" or a "Registered User/Member". The content of the website and mobile applications, the information provided, as well as the software and infrastructure are the property of S.C. PANDATOURCOMPANY S.R.L. (hereinafter "Panda Tour"), a Romanian legal entity, fiscal code (CUI) 38842871, registered office in Iași, 27 Sfântul Lazăr St., 1st floor, office 101, Romania, or its affiliates, suppliers, and contractors.

Privacy Policy

The use of the "Panda Tour" website and applications is governed by the "Panda Tour" Privacy Policy, posted and available on the pandatour.ro webpage under "Privacy Policy", incorporated by reference into these Terms.

Service Description

"Panda Tour" provides users with tools and means of searching for planning and joint use of travel services, including online collaboration tools and search services.

After completing the flight ticket search process, you will be transferred to the booking page, where you will fill in:

  • Last Name / First Name
  • Date of birth
  • Number and expiry date of the identification document
  • Email address and phone number of the purchaser

Copyright

All materials on the website or application, including any documentation, content, text, data, graphics, images, interface, and other materials and authored works are protected by copyright, being the property of or licensed by S.C. PANDATOURCOMPANY S.R.L. All rights reserved.

Links to This Site

You have a limited, non-exclusive right to create hypertext links to the main page of the website or application, provided that the links are not false, degrading, or otherwise defamatory of "Panda Tour", its goods and services.

Accounts, Passwords, and Security

Certain areas of the website or applications may be password-protected and can only be viewed after registration or login. You are obligated to keep your password confidential and are responsible for all obligations and damages caused by your failure to maintain confidentiality.

General Terms of Use

You acknowledge that "Panda Tour" may establish general rules and limits regarding the use of the Service, including the maximum number of itineraries stored in your profile and the maximum volume of disk space.

Service Modification

"Panda Tour" reserves the right, at any time or periodically, to modify, suspend temporarily and/or permanently, the Service (or any part thereof), with or without notice.

Account Termination

You agree that "Panda Tour" may, at its sole discretion and without prior notice, close your profile and access to the Service.

Such measures may have the following causes:

  • Violation of terms of use or other agreements
  • Requests from law enforcement and government bodies
  • The user's own requests
  • Interruption or change in the operation of the Service
  • Unforeseen technical or security issues
  • Extended periods of inactivity
  • Participation in fraudulent or illegal activities

Indemnification

You agree to indemnify, defend, and protect "Panda Tour" from claims, legal actions, demands, losses, damages, fines, penalties, and other costs and expenses of any kind.

Illegal or Prohibited Use

As a condition of using the Service, you warrant that you will not use the Service for any illegal or prohibited purposes. "Panda Tour" recommends that you use the Services for the exchange of tourist information and travel planning.

Intellectual Property

You agree not to copy, decompile, or attempt to discover the source code, distribute, or create derivative works in whole or in part based on the Service.

General Booking Terms

Any booking made on the site will be considered as your intention to purchase a specific tourist product or service. If your request/booking is valid, it will be accepted, and you will receive a transactional confirmation email from S.C. PANDATOURCOMPANY S.R.L.

Payment

Depending on the terms and conditions imposed by hotels, at the time of booking you will be required to pay in full or in part for the reserved service. Card payments are processed by a licensed payment processor using 3D Secure authentication.

The minimum advance payment:

  • Tour within Romania — paid in full
  • Tour abroad — minimum 50% of the value
  • Sea resort with ground transport — minimum 30%
  • Sea resort with air transport — minimum 50%

Tourist Destinations

Although the majority of tourist trips are completed without incident, travel to certain destinations may involve a higher risk. S.C. PANDATOURCOMPANY S.R.L. does not guarantee that these trips are risk-free.

Applicable Law

The terms of use of this agreement are governed by Romanian law, and any disputes shall be settled by the competent courts of Romania. For complaints, you can contact us at [email protected] or +40 720 949 119. You may also contact the Romanian National Authority for Consumer Protection (ANPC), anpc.ro.