Document

Privacy Policy

This Privacy Policy (together with the terms of use and other referenced documents) forms the basis for the processing of personal data obtained from users or provided by users for processing, in accordance with Regulation (EU) 2016/679 (GDPR) and Romanian Law no. 190/2018.

The policy applies to the pandatour.ro website and mobile applications on the various markets where the company S.C. PANDATOURCOMPANY S.R.L. (hereinafter "Panda Tour") operates. "Panda Tour" fulfills the requirements for protecting users' confidential data and, through this policy, we wish to inform you about the rules for collecting, using, and protecting personal information about visitors and registered users of our website and applications. Personal information refers to information that can be used to identify a person, such as: Full Name, email address, phone number, postal address, etc. By using our website and applications, you agree to the terms described in this document.

Owner Information

The pandatour.ro website is provided by S.C. PANDATOURCOMPANY S.R.L. ("Panda Tour"), a Romanian legal entity, fiscal code (CUI) 38842871, acting as personal data controller. Registered office: Iași, 27 Sfântul Lazăr St., 1st floor, office 101, Romania. Contact for data protection and complaints: [email protected], phone +40 720 949 119.

Information Collection

"Panda Tour" may collect and process the following user data: information provided by you by completing forms on our website or applications, including information provided at the time of registration on our website or applications, subscribing to our service, posting materials, and requesting additional services.

We may also request information when you agree to participate in contests or take part in our promotional activities, or when you report a problem with the website or applications; documented correspondence with you; details about services you are interested in; details regarding your visit to the website or applications, including traffic data, location data, web logs and other communication data.

"Panda Tour" does not require you to enter personal information to search on pandatour.ro or when navigating to third-party websites.

When registering on pandatour.ro, we recommend you provide personal information such as: your full name and email address; information about your flight and hotel preferences; information about travel companions.

Social Networks

If you choose to log in using your Facebook or Google profile data, you allow pandatour.ro to use and store this information, along with your profile, so we can use social network features on our website or applications.

Use of Information

The purpose of processing your data is as follows:

  • Verifying authorization to access certain features of the website
  • Processing requests for goods or services
  • Personalizing and adjusting content and proposals regarding relevant travel services
  • Optimizing and personalizing visits by saving settings
  • Contacting users
  • Improving service quality
  • Generating reports

Information Sharing and Disclosure

We will never sell personal data to third parties. "Panda Tour" provides your information only to provide the requested goods and services, in accordance with legal requirements, or based on your consent.

Data Storage

All personal data is stored on our secure servers. Data we collect from you may be transferred to and stored outside the European Economic Area (EEA), subject to the safeguards required by the GDPR. By submitting personal data, you accept such transfer, storage, and processing.

Links to Third-Party Websites

"Panda Tour" provides links to third-party websites. If you choose to visit a third-party website, please note that your actions and information disclosed to third parties will not be subject to this privacy policy.

Privacy and Security

"Panda Tour" provides access to users' personal information only to its employees who lawfully need this information. We apply procedural and technical measures to protect users' personal information against loss, misuse, unauthorized access, or disclosure.

Accessing, Viewing, and Editing Personal Information

We will provide you with the ability to receive, view, and modify certain information on the registration page of the website or in the application. At your request, we will deactivate your profile and remove your personal information from the active service. You may exercise your GDPR rights (access, rectification, erasure, restriction, portability, objection) by writing to [email protected]. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

Changes to This Privacy Policy

"Panda Tour" reserves the right to update this privacy policy. We will notify you of significant changes by written notice to the email address specified in your profile.

Cookies

The pandatour.ro website installs and accesses cookies on your computer. A cookie is a small amount of data that the pandatour.ro server transmits to your browser.

pandatour.ro uses cookies for the following purposes:

  • Technical functionality — saving users' preferences
  • Traffic analysis — determining the number of visitors
  • Advertising purposes — targeted cookie advertising

As a user, you can decide to accept or delete all cookies, or set individual settings for each website in your browser settings.